In the study, groups of two human workers were paired with a robot to perform tasks under three conditions: One in which the humans completed and assigned all tasks, one in which the robot assigned all tasks fully autonomously, and one hybrid model in which the humans and robot would delegate tasks to one another.
Much like pharmacists and nurses in busy hospitals, manufacturing employees have traditionally been burdened by tedious tasks like “aisle-running,” taking time away from more specialized responsibilities. Manufacturing is one industry that’s perhaps best positioned to benefit from automation, and a recent study out of MIT’s Computer Science and Artificial Intelligence Lab (CSAIL) suggests that automation, to the surprise of many, actually has a positive effect on employee morale.
But as decision makers consider investing in robotics and other advanced systems, uncertainty surrounds the issue of cultural receptivity: Will robots make employees feel undervalued? Is automation inherently threatening technical skill? It’s no secret that automation is expected to have a profound effect on worker efficiency in the coming decades. How were these facilities able to raise employee morale? Their leaders weren’t afraid of making new, unusual changes to their clinical processes in order to eliminate errors and duplicated tasks. In hospitals in particular, the effects of employee morale extend beyond the financial spreadsheet-a 2009 study out of the University of Michigan’s School of Public Health found that employee morale was the biggest factor in patient satisfaction among that year’s Malcolm Baldridge National Quality Award winners. businesses in the range of $300 billion annually, with another study showing a strong positive correlation between profits and employees’ feelings about their organizations. “Employee disengagement” has been shown to cost U.S. Recent studies have revealed the tangible impact that satisfied employees can have on a business’s bottom line. But of course, that can come at a price-in theory, lengthening an employee’s shift by an hour can make him or her more “productive.” But this can also have a negative effect on employee morale. Whether it’s manufacturing, food service, healthcare, or virtually any other industry, maximizing work output is always a priority.
0 kommentar(er)
